Ratings - Trip Advisor

How to improvise the rating should the hotel facilities are mostly not up to standard in line with the hotel brand or rates paying.

As such, the hotel staff are the one whom have to compensate for such woes in order to ensure the guest are happy with the service-wise, not room facilities though.

MOst guest would usually complaints on services that was not up to their expectations - mainly room defects. If the defects are manageable by the engineering and housekeeping, that would be a great boost but if the defects are purely related to room renovations, worn down which clearly indicating a makeover, to which the hotel chooses to delay to budget constraint - what can we do on this part??

At the end of the day, the staff members are the one whom suffer the most as they have no choice but to face the guest outburst for things that were purely caused by the ineffectiveness of the hotel owner in quickly rectifying the necessary defects.