With the result of networking, we can share and retrieve information from other colleagues around the world. Basically, hotel industry is not considered small - it`s very big globally.
'First know the property, then the standards, then your customers and the competitors.
Later focus on Training...
FO is all about training. In big hotels you can get an FO Trainer,someone who can go through all the SOPS.
Make all the team to know their job descriptions, make sure you have SOP's for every single task and make all the team to go through them, in a very short period of time you will have all the team united and working in the same direction.
Once is done, Follow up as they said before.
Briefings 3 a day, one per shift
Supervisors meeting once a week, All the team meeting once a monts ( that week you can escape the supervisor one)
Rosters: FOM must be always in charge of the rosters, don't let anybody to take care of them, you are the one authorising any change or modifications,Rosters are crucial.
Every day in the afternoon do an Arrival's meeting to go through next day arrivals , be informed who is coming, allocate well, respect preferences and meet guests.
A good FOM is the one who knows the guests, who understands and give solutions.
Be there during the weekdays and leave the weekends for your assistants, be there when the GM or DOR is there, if not them and HOD's will start relying on your AFOMS and they will say you are not there,,, remember if you cover the weekend, they don;t see you.
If you have to go any weekend or holiday, recuparate it during your vacation
Last advice, remember you are a Manager, find solutions and go to your superiors with the proposed solution not with the complaint. '
a big thank you to Mr Gonzalo Rodriguez (Director Of Rooms Raffles Dubai)
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