Assessment and appraisal test

Assessment and appraisal test

2. Duties/responsibilities of Assistant Front Office Manager

a. What are your main job responsibilities of position: Assistant Front Office Manager? (for example as below):
• Assign, coordinate, and supervise work activities of Front Desk Agents.
• Ensure work is completed to include, shift closings, room deposits, refunds and rebates.
• Assist in the day-to-day operation of the hotel front office.
• Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
• Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.

b. Which job responsibilities do you view as most important? Why?
c. Have any new responsibilities been added or removed from your position: Assistant Front Office Manager this year? If so, what?
d. What could your supervisor/Assistant Front Office Manager do to support you in doing your position: Assistant Front Office Manager?
e. Have you successfully performed any new tasks or additional duties outside the scope of your regular responsibilities? If so, please specify.
3. Improvement activities

• What additional support from your organization would help you do your job more effectively for position: Assistant Front Office Manager?
• What would help you to do your job better and provide greater job satisfaction?
• Describe any changes you suggested and/or implemented this year that led to improvement in your area (e.g., quality of work life, cost savings, efficiency) for position: Assistant Front Office Manager.
4. Job conditions of position: Assistant Front Office Manager

• What recommendations do you have that would make this a better place to work?
• What kind of support and/or guidance would you like to see from your supervisor/Assistant Front Office Manager?
5. Skills and abilities of position: Assistant Front Office Manager

Please evaluate yourself on the following factors: outstanding, very competent, satisfactory, needs improvement.

• Strong Work Ethic.
• Positive Attitude.
• Good Communication Skills.
• Time Management Abilities.
• Problem-Solving Skills.
• Acting as a Team Player.
• Self-Confidence.
• Ability to Accept and Learn From Criticism.
• Flexibility/Adaptability.
• Working Well Under Pressure.
6. Goals of Assistant Front Office Manager

• What goals for position: Assistant Front Office Manager have you set for yourself during the next year? What types of projects would you like to be involved in?
• What would you have liked to have done this year for position: Assistant Front Office Manager, but were unable to? Why?
• List your most significant accomplishments or contributions during the past year. How do these achievements align with the goals/objectives outlined in your last review for position: Assistant Front Office Manager?
• What are your goals for next year and what action will you take to accomplish these goals?