A good boss is the one who knows in and out about his department. Things that happened, and of course how he act and handle it.
A weak boss is someone who tends to act cool, always relying on other people to assist and always head down against other bosses.
When things started to happen, panic starts and fear evolve into desperate moments.
Losing the grip that once firm, it shall be no longer under his care any further..
Friday, February 24, 2012
Wednesday, February 22, 2012
Sunday, February 19, 2012
My Learning Journey
My Target
- key focus area
- what s important to develop in current role.
- what will be important to develop for next role.
- skill, knowledge and 'co' competencies.
My Success
- what it`ll look like when this areas are successfully developed.
- what will others be able to recognise in this ability
My Action
- specific action to take for each development area.
- activities a challenge but is attainable
- implement activities that can be done everyday or everytime as a habit.
My Track
- measure and review progress.
- key dates to review progress
- feedback and support
Development Areas
1. Emotional Intelligence
2. Impact and influence
3. Building your profile across the hotel/area
4. Drive for results
5. Financial Acumen
6. Strategic Thinking
7. Leading and developing people
8. Time Management
9. Effective Communication skills
10. Delegation
- key focus area
- what s important to develop in current role.
- what will be important to develop for next role.
- skill, knowledge and 'co' competencies.
My Success
- what it`ll look like when this areas are successfully developed.
- what will others be able to recognise in this ability
My Action
- specific action to take for each development area.
- activities a challenge but is attainable
- implement activities that can be done everyday or everytime as a habit.
My Track
- measure and review progress.
- key dates to review progress
- feedback and support
Development Areas
1. Emotional Intelligence
2. Impact and influence
3. Building your profile across the hotel/area
4. Drive for results
5. Financial Acumen
6. Strategic Thinking
7. Leading and developing people
8. Time Management
9. Effective Communication skills
10. Delegation
Sunday, February 5, 2012
Internal flow
Too many internal flows error that occurs, and unfortunately was not rectified.
As seem the players involved are not keen to improvise, but rather destroy the process
to another low level.
Duh!
As seem the players involved are not keen to improvise, but rather destroy the process
to another low level.
Duh!
Front Office Manager
My questions
Hi all. Just to ask, is it TRUE that the most important thing that u need 2 be as FOM is that to have the skills/knowledges in making/preparing budget + forecast, and others are considered secondary?
Answers, thus far
1.I would like to say the first thing a FOM should have that is prediction level & a true understanding towards the team and the guests... Budgeting & forecasting will follow automatically...
2. Front office managers need several skill sets that all have significant value:
1. financial acumen, including budgets and forecasts
2. revenue management
3. people skills in hiring, training and motivating staff
4. guest service
3. I would say it is people's skills first and foremost, how you develop and motivate your staff to achieve the results that you want. And how you handle delicate and difficult situations with guests in an efficient manner. Budgeting and forecasting and definitely secondary skills as FOM.
4 If I were to prioritize John Hogan's list, it would be as follows. 4, 3, 2, 1. A strong FOM should be able to assist with the making/preparing budget + forecast. However, the service, people skills and Same Day Yielding are paramount for a successful FOM. One tip I would like to offer is any department head should be able to explain a monthly P/L thoroughly with quantitative support. If this is done, learning annual budgeting and forecasting will be relatively painless.
5. Service is the number 1 thing and the financial piece comes at the end. At the minimum, the FOM should be able to track his/her spending and compare to the G/L and how it impacts the P&L. Once this skill is mastered, budgeting/forecasting is fairly straightforward.
6. FOM is first of all to get your team to perform at the highest level in relation to your guest. The numbers comes after....
7. Be a good leader, everything will fall at the right track.
8. I really disagree with this, most important thing to be a fom is to build up your team to maintain the Guest satisfaction.
A perfect budget is nothing if your property guest satisfaction result is bad.
9. As FOM you need to know how to lead your team to achieve highest level of guest satisfaction as the core role of front office is customer service, also creative on generating revenue through upselling techniques. then Budgeting & forecasting will follow automatically...
10. If you can manage people (Your Team), keep the guests happy and have a good decision making skills i think you are done.
11. One quality you must have is integrity to succeed in any managerial field
12. FOM needs Leadership, Foresight and People Management skills, to interact well with the Hotel management TEAM, Employees, Suppliers, Guests / Customers and the general public.
13. While understanding the budget is important, building a great GSR team and executing outstanding Guest Service is the absolutely MOST vital job requirement an FOM has.
Hi all. Just to ask, is it TRUE that the most important thing that u need 2 be as FOM is that to have the skills/knowledges in making/preparing budget + forecast, and others are considered secondary?
Answers, thus far
1.I would like to say the first thing a FOM should have that is prediction level & a true understanding towards the team and the guests... Budgeting & forecasting will follow automatically...
2. Front office managers need several skill sets that all have significant value:
1. financial acumen, including budgets and forecasts
2. revenue management
3. people skills in hiring, training and motivating staff
4. guest service
3. I would say it is people's skills first and foremost, how you develop and motivate your staff to achieve the results that you want. And how you handle delicate and difficult situations with guests in an efficient manner. Budgeting and forecasting and definitely secondary skills as FOM.
4 If I were to prioritize John Hogan's list, it would be as follows. 4, 3, 2, 1. A strong FOM should be able to assist with the making/preparing budget + forecast. However, the service, people skills and Same Day Yielding are paramount for a successful FOM. One tip I would like to offer is any department head should be able to explain a monthly P/L thoroughly with quantitative support. If this is done, learning annual budgeting and forecasting will be relatively painless.
5. Service is the number 1 thing and the financial piece comes at the end. At the minimum, the FOM should be able to track his/her spending and compare to the G/L and how it impacts the P&L. Once this skill is mastered, budgeting/forecasting is fairly straightforward.
6. FOM is first of all to get your team to perform at the highest level in relation to your guest. The numbers comes after....
7. Be a good leader, everything will fall at the right track.
8. I really disagree with this, most important thing to be a fom is to build up your team to maintain the Guest satisfaction.
A perfect budget is nothing if your property guest satisfaction result is bad.
9. As FOM you need to know how to lead your team to achieve highest level of guest satisfaction as the core role of front office is customer service, also creative on generating revenue through upselling techniques. then Budgeting & forecasting will follow automatically...
10. If you can manage people (Your Team), keep the guests happy and have a good decision making skills i think you are done.
11. One quality you must have is integrity to succeed in any managerial field
12. FOM needs Leadership, Foresight and People Management skills, to interact well with the Hotel management TEAM, Employees, Suppliers, Guests / Customers and the general public.
13. While understanding the budget is important, building a great GSR team and executing outstanding Guest Service is the absolutely MOST vital job requirement an FOM has.
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