Answerss...

The reason for my failure in applying the post of FOM at Eq Penang was given out by the DOHR involved.

The below was the point and my response concerned which i replied to her directly.

Whatever her response is, considered it as a learning tool for me to further improve on my future career advancement.

1. Opera v4/5.
- admitteably i do not have such experience on the PMS concerned, but arguably i`m a fast learner in mastering any PMS system that i have had involved in.

2. Reservation and Revenue Management
- the above point was not pointed out as per my resume as i do not have strong involvement. however, i do know the input on reservation forecast, yield management on how to maximize room revenue and controlling overbooking situation to ensure occ and arr are in line with the hotel's targeted GOP.

3. Training
- basically i do have training experience either on the job training, training during briefing, role play training and classroom style training. this was done actively throughout daily basis.

4. AFOM/FOM
- my current role presently is Senior AM, which basically is more to the job scope of an AFOM itself though not as per the title. I involve directly on constant morning briefing with the management team, communicate directly with the RDM and other HOD on matters related to front office operation, as well as ensuring the front office operation are running smooth and efficiently tackling the issues of VIPs, guest complaint and turning it around into guest compliment.
- it is also being a reason for my end to apply the post of AFOM/FOM as per your invitation though it has been noted clearly that i am not in the particular role as of this time.