Interview FOM Sample

Hotel Front Office Manager Job Interview Questions

As a Hotel Front Office Manager, how do you ensure that front office service standards are consistently achieved and maintained for yourself and your staff? What incentives do you provide staff when standards are achieved? Please provide an example.

Training and employee development is always required in this Hotel Front Office Manager position. How do you ensure all Reservations, Bell Staff, Switchboard and Security team members are adequately trained and will provide resources when needed. What methods or processes do you use to ensure training is done successfully? How do you ensure that staff understand what you have taught them?

Provide us with a scenario of your daily front office administration, documentation and reporting tasks? How do you ensure daily tasks are done? What tools and processes do you use?

Financial budgeting skills are vital to being a successful Hotel Front Office Manager. Have you participated in the preparation of the front office operating and capital budgets, and involved in the creation and execution of the hotel’s overall strategic and business plans. If so, please provide us with an example?

As Hotel Front Office Manager, you will be leading a team of front office staff to meet our high standards of service. How do you effectively manage labour costs and departmental productivity results to budget?

A Hotel Front Office Manager must have excellent interpersonal and customer service skills. I’m sure you have dealt with difficult customers in the past. Provide us with a situation with a customer and how you resolved the issue. How did you build rapport and superior customer service levels?

With the complexity of employee scheduling, how do you effectively create a flexible schedule including weekends, evenings and holidays that changes with employee demands?

Using rhe above sample, one will be able to understand what we need and groom further in order to become succes.s..