1. Know your hotel better than anyone
2. Know your guests better than anyone, you should know who is coming before anyone else.
3. Know your Director and what he/she wants
4. Know your staff, care for your staff, respect your staff, direct your staff
5. Follow through, you only get a few chances to follow through, if you fail, people will not trust you.
6. Know your numbers!
7. Dress the part, always look your best it is one of the few things that is in your complete control.
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